Accessible Public Spaces
Design of Public Spaces
Floral Express will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces, if ever applicable. Public spaces include outdoor paths of travel like sidewalks, ramps, and stairs; accessible off-street parking; and reception office areas.
In the event of a service disruption, we will notify the public of the service disruption and alternatives available.
Accessible Employment Practices
Providing Good and Services to People with Disabilities
Floral Express is committed to the following fair and accessible employment practices:
Recruitment, Assessment, or Selection Process
- Floral Express will notify its employees and the public about the availability of accommodation for applicants with disabilities in all job postings.
- When job applicants are individually selected to participate further in an assessment or selection process, Floral Express will notify them that accommodations are available upon request in relation to the materials or processes to be used.
- If a selected applicant requests accommodation, Floral Express will consult with the applicant and provide or arrange for the provision of suitable accommodation that takes into account the applicant’s accessibility needs due to disability.
Notice to Successful Applicants
When making offers of employment, Floral Express will notify the successful applicant of its policies for accommodating employees with disabilities.
Informing Employees of Supports
Floral Express will continue to inform its staff of its policies (and any updates to those policies) used to support employees with disabilities, including the provision of job accommodations that take into account the employee’s accessibility needs due to disability. This information will be provided to new employees at orientation.
Accessible Formats and Communication Supports for Employees
Upon the request of an employee with a disability, Floral Express will consult with the employee to provide or arrange for the provision of suitable, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other employees.
Workplace Emergency Response Information
Floral Express will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Floral Express is aware of the need for accommodation due to the employee’s disability. The goal is to identify the disability during orientation and to draft a plan for emergency response situations.
Documented Accommodation Plans
A written process for the development and maintenance of documented individual accommodation plans has been developed for employees with disabilities. If requested, these plans shall include information regarding accessible formats and communication supports as well as the individualized emergency response information (where required) and will identify the accommodation that is to be provided
Performance Management, Career Development and Advancement or Redeployment
Floral Express will continue to take into account the accessibility needs of employers with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.
Return to Work Process (RTW)
Floral Express maintains a documented return to work process for its employees who have been absent from work due to a disability-related accommodations in order to return to work. The process outlines the steps that Floral Express will take to facilitate the return to work and includes documented individual accommodation RTW Plans.
Accessible Customer Service
Providing Goods and Services to People with Disabilities
Floral Express is committed to excellence in serving all customers including people with disabilities. Our facility is not open to the general public. We indirectly supply our floral product to the public through the wholesale distribution chain. However, our customers are welcome to visit us on an appointment-only basis. If you wish book an appointment, please contact us at 519-424-9689.
When accessing our office and warehouse, for the purpose of health and safety, all non-employee visitors must sign in at our reception office, wear the visitor badge assigned to them and be escorted by a member of our staff while accessing those parts of our premises that are open to non-employee visitors.
Assisted Devices
We will train and familiarize our staff with the various devices that visitors with disabilities may use while on the premises.
Communication – Availability of Accessible Formats and Communication Supports
We will communicate with people with disabilities in ways that take into account their disability. Upon request, Floral Express shall provide or arrange for the provision of accessible formats and communication supports for person with disabilities within 10 days of the request that:
- Takes into account the personal accessibility needs, based on consultation with them and
- That is a cost that is no more than the regular cost charged to other persons.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to visitors.
Assisted Devices
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption of Accessibility Features or Services
In the event of a planned or unexpected disruption of these accessibility services or features for our visitors with disabilities:
- Wheelchair accessible washroom in main office
- Wheelchair accessibility to main office
Training for Staff
Floral Express will provide training via online tools for all new employees within three (3) weeks of their hire date which will include:
- AODA Access Forward training module
- AODA, Ontario Human Rights Commission training module
- Floral Express’ AODA Company Statement
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person.
Feedback Process and Requests for Accessible Formats/Communication Supports
Visitors who wish to provide feedback on the experiences that people with disabilities have while at Floral Express can provide their written or verbal feedback by contacting us at 519-424-9689. All feedback shall be responded to by Daryl Van Dyke or Dayo Olukoga, Human Resources, within 10 days. Complaints will be addressed according to our Company’s regular complaint management procedures.
Similary, visitor requests for accessible formats and communication supports can submit their written or verbal requests by contacting us. Visitors should expect to hear back from Daryl Van Dyke or Dayo Olukoga, Human Resources, within 10 days.
Modifications to Policies
Any policy of Floral Express that does not respect and promote dignity and independence of people with disabilities will be modified or removed.
Accessible Information/Communications
Feedback
Upon request, Floral Express will provide or arrange for the provision of accessible formats and communications support when receiving and responding to feedback from persons with disabilities.
Accessible Formats
Upon request, Floral Express will provide or will arrange for the provision of accessible formats and communications support for people with disabilities that is timely and takes into account the person’s accessibility needs due to disability.
The Company will consult with the person making the request in determining the suitability of an accessible format or communications support. This does not supply to products or product labels. Nonconvertible information or communications and information that the Company does not control directly or indirectly or indirectly through a contractual relationship. If it is determined that information or communications are nonconvertible, the Company shall provide the person requesting the information or communication with:
- An explanation as to why the information or communication is nonconvertible
- A summary of the nonconvertible information or communications.
Emergency Information
When Floral Express prepares emergency procedures, plans public safety information and makes the information available to the public, the information will be available in an accessible format or with appropriate communication supports, as soon as practicable.
Accessible Websites and Web Content
Floral Express shall make their internet website and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) at Level A and increasing to level AA, except where this is impractical.
Accessibility Standards – General
Purpose
The purpose of this policy is to set out the requirements of the Integrated Accessibility Standards Regulation (ISAR) Ontario Reg. 161/11 under the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) in meeting the accessibility needs of persons with disabilities.
Floral Express (the “Company”) endeavors to regularly ensure and implement accessibility standards in all of its practices.
Floral Express’ Commitment
The Company is committed to ensure a fully accessible environment for all persons with disabilities and will continue to build upon and improve its practices in addition to ensuring that it meets the accessibility needs of person with disabilities in a timely manner, consistent with specific requirements of the ACT, and its regulations. This policy will be implemented in accordance with the time frames established by the Regulation.
General Requirements
Multi-Year Accessibility Plan
Floral Express will develop, maintain and document a Multi-Year Accessibility Plan outlining the Company’s strategy to prevent and remove barriers from its workplace and to meet its requirements under the Regulation. The multi-year plan will be reviewed and updated at least once every five years and will be posted on the Company’s Website. Upon request, Floral Express will provide a copy of the Multi-Year Accessibility Plan in an accessible format.
Purpose
Self-Service Kiosk
The Company shall have regard to accessibility for persons with disabilities when designing, procuring, or acquiring self-service kiosks.
Training
Floral Express will ensure that training is provided as part of the orientation process on requirements of the accessibility standards referred to in the Regulation and on the obligations under the Ontario Human Rights legislation, as it pertains to persons with disabilities. This training will be administered to all new staff. Remedial training will be administered when there are changes in the accessibility policy. The Company will maintain a record of the training it provides.
Floral Express’ Multi-Year Accessibility Plan
Floral Express
Date Reviewed: January 4, 2026
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